Who we are:
Game Changer Performance Ltd trading as P3rform, is a private limited company registered at Companies House and our registered address is 12 Mallard Way, Pride Park, Derby, DE24 8GX.
The information we use and where we get it from:
Through this website, we collect your name, email address and phone number, as well as your answers to your initial questionnaire. Through our digital profiling service, we also collect information relating to your health - in order to provide our services. You provide us with explicit consent to record your health information when you sign up, and this consent can be removed at any time.
Our website employs Google Analytics to help us understand how our site is used and to improve our user experience. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to ours. We use the information we get from Google Analytics only to improve our site and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. Google's ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.
How we use your information:
We use your information to enable us to offer our training services. Client information is processed on the basis of contracts or pre-contract negotiations between us.
Voice recordings may be processed on the basis of contract or our legitimate interest to prevent and detect crime.
Sharing your information:
We offer our clients a confidential service and we take that commitment very seriously, so nothing that you tell us will be shared with any other organisation or individual without your permission.
In some cases, we use external suppliers, such as payroll companies, to process data on our behalf. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Data Storage and Transfer:
All client data collected through our app is stored securely on Amazon Web Services (AWS) and is subsequently transferred to Azure for data warehousing purposes. We retain full data records for seven years, after which they are securely deleted, unless deletion is requested sooner by the user. We ensure that all data is stored within the UK, and both AWS and Azure comply with strict data protection and privacy standards that align with GDPR principles, providing an additional layer of security and peace of mind for our users.
Retention of Your Information:
We will retain the personal information we collect from you for a period of seven years, unless you request its deletion at an earlier date. This includes data collected by Google Analytics, AWS, and Azure as part of our digital profiling and data warehousing services. After the expiration of the seven years or upon your request, your data will be securely deleted from our records and all storage systems.
International Data Transfers:
We confirm that all personal data collected is stored in the United Kingdom, and no international transfers of data occur. We maintain stringent security measures and data privacy protocols to ensure your data is handled securely within UK jurisdiction.
Security:
As part of our data protection responsibilities, we have implemented appropriate technical and organisational measures to ensure that your information is kept secure and confidential.
Your rights:
You have certain legal rights to control what we do with your information. You have the right to get access to your information; to request that we correct or update your information; to object about or request that we restrict processing your data in some circumstances and to receive your information in a portable format. Where processing relies upon your consent, you also have the right to withdraw your consent at any time or to request that we delete your information.
You should understand that exercising your rights could mean that we are no longer able to provide you with access to our services. If you withdraw your consent, it will not affect the lawfulness of processing that took place prior to the withdrawal.
In order to exercise your rights to access or delete any of your data, please contact our Head of IT, Andreas Christodoulou at achristodoulou@gcperformance.co.uk.
If you think we have breached your rights, in any way then, you have the right to lodge a complaint with the Information Commissioner’s Office. They can be contacted via their website at ico.org.ukor by telephoning their helpline on 0303 123 1113